laundromat faq
We’re here to help
Laundromat FAQ:
We’re here to help with answers to our most frequently asked questions.
What are your opening hours
5am - 11pm Self Service
Wash – Dry – Fold 24hr drop off / pick up (when lockers are installed) 24 hr turnaround Monday – Friday
Weekend drop offs processed Monday
Is there parking?
Yes. There is plenty of free parking at our laundromat. If you are unable to find a park at the front entrance, continue along Central Drive and you will find lots more parks at the rear of the building.
How long do machines take?
Our washing machines complete their cycle within 25 mins.
Depending how much you load the machine - less clothes = quicker drying time. On average the dryer will take 25 mins.
Can I bring my own detergent
Absolutely. We cater for customers using whatever preference of detergent they like. Some laundromats have built-in soap injection systems, but our customers tell us they prefer to use their own detergent due to skin sensitivities, personal fragrance preferences and treating different types of stains with different detergents.
Do you have a vending machine
Yes, we sell chips, chocolate, cold drinks and washing detergent. However if that’s not what you’re craving there are lots of other food retailers in our complex.
Do you do pre-paid vouchers (buy & save)
Certainly do, and what a great option it is! If you bulk buy you receive discounts and you avoid the surcharge for card payments. Contact via phone or email to receive a quote/invoice.
For every $100 you purchase you get an extra 10% credit.
Are prices the same for hot/cold water
No. We give you the option of hot and cold and the prices are adjusted for hot water.
Click here for pricing
Can I pay with card?
Yes! Our kiosk is set to accept Visa/Mastercard debit card and Applepay/GooglePay.
You can pay for multiple machines via our kiosk or use the QR Code on the outside of each machine.
How much are the dryers
Click here for pricing.
Do your machines take coins
Yes, please make sure you arrive with correct change as we do not have a change machine on-site.
Do you have a change machine
No. We do not have a change machine on-site but we do have cashless options available.
Although if you buy something from the vending machine with cash it will give you change.
What is wash-dry-fold?
This is where you get to sleep in and we do all the hard work for you!
You can drop off your washing 24/7 to our secure locker system and pay with Tap & Go. We will then make sure you clothes are beautifully cleaned, folded and packaged and you will receive a code when it is ready for collection.
You're welcome 🙂
Can I wash my doona or big items
Definitely. Our big front loader machines are perfect for huge items, the mega washers take up to 27kg. This is the place to wash your doonas!
Can I add detergent pods
Sure can! Just add them in with your clothes prior to starting the machine
Is laundry detergent available in-store
Sure is! We have partnered with a reputable brand of eco friendly low allergenic laundry detergent that you can buy via our vending machine.
Can I add fabric softener
Absolutely, just add softener in the fabric softener compartment on the top of each machine
Address
Shop 8/10 Central Drive, Andergrove, QLD 4740